1. Cancellation Process

a. Cancellations must be requested by contacting our customer support team via email or phone.

b. Requests for cancellations will only be processed during our regular business hours.

2. Cancellation Fees

a. Cancellation fees may apply depending on the type of service booked and the terms and conditions of the service provider.

b. The specific cancellation fees applicable to each booking will be outlined during the booking process and confirmed in the booking confirmation email.

3. Refunds

a. Refunds for cancellations, if applicable, will be processed according to the refund policy of the service provider and the terms agreed upon during the booking process.

b. Refunds will be issued to the original payment method used for the booking.

c. It may take a certain amount of time for the refund to be reflected in your account, depending on the processing times of the payment provider.

4. No-Shows

a. Failure to show up for a booked service without prior notice will be considered a no-show.

b. No refunds will be provided for no-shows or unused portions of the travel arrangements.

5. Changes and Amendments

a. Changes or amendments to bookings may be subject to additional fees and are subject to availability.

b. Requests for changes or amendments must be made through our customer support team and are not guaranteed until confirmed by the service provider.

6. Force Majeure

a. We reserve the right to cancel bookings or waive cancellation fees in cases of force majeure, including but not limited to natural disasters, political unrest, or any other unforeseen circumstances beyond our control.

b. In such cases, we will make reasonable efforts to notify affected customers as soon as possible and provide assistance in rearranging travel plans or processing refunds.

7. Contact Information